Episode #6: This Is How We Become World-Class With Joe Lynch

World-class entrepreneurs make a point of building really good customer relationships. Such relationships don’t happen automatically

Episode #5: Employees Are Customers, Too With Scott McGohan

There is an inextricable link between doing right by your customers and treating your employees right. No matter what way you put it

Episode #4: Seek Out Information That’s Contradictory To Your Own Perspective With Jonathan Norton

Often, we are really not the best critic for our own product. With our emotional attachment and biases, leaving the final say to ourselves will not help us improve

Episode #3: You Have To Have EXTREME Customer Centricity With Kerrie Hoffman

The ability to get to know your customer in order to tailor your offerings to their interests is a skill that many businesses covet, but so few truly practice.

Episode #2: How Do We Grow Together? With Tim Hinckley

We are experiencing an unprecedented paradigm shift in the world of retail. Retailers are struggling to cope with reduced sales, shop closures, and stagnant inventories

Episode #1: Opening Trailer – What It Means To REALLY Know Your Customer

The ability to get to know your customer in order to tailor your offerings to their interests is a skill that many businesses covet, but so few truly practice