The shift to remote work is a challenge for most companies, but even more so for those whose company cultures are built on customer centricity and face-to-face communication.
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The shift to remote work is a challenge for most companies, but even more so for those whose company cultures are built on customer centricity and face-to-face communication.
Much of our healthcare is built upon the transactional framework – the patient comes to the hospital, gets admitted, and is subjected to medication and medical procedures to cure whatever ails them.
Small businesses typically have a family-like dynamic that is often very crucial to their success. As soon as a business starts to scale and increase their workforce
Building trust with clients is hard enough in any business, but it can be a little bit tougher when you’re working with a broad spectrum of clients.
The COVID-19 crisis has nudged businesses worldwide to pivot, not only with the pandemic itself but with the changing nature of the economy.
Making sure you’re delivering value to your customer means knowing who your ideal customer is. In this episode, Betsy
The quickest and most efficient way to innovate on a product or service is to know your customers and acquire a genuine understanding of the problems they encounter on a daily basis.
Brand experience is what gets customers talking about your business and word of mouth is certainly the best advertising one can ever hope for.
How well are you getting to know your customers? Making an active effort to learn more about your customers and improve your customer relationships
It is natural for business owners to aim at producing the best products in their respective industries. After all, who would want to buy products that are sub-par