Author: Melissa Marks

The Details In today’s dynamic business environment, where customer expectations are continually evolving, building and maintaining strategic customer relationships is critical to organizational success.  Led by Tony Bodoh and Juli Clark of The Congruity Group and special guest, Mark Williams, from McKinsey & Company, this free webinar is designed to equip the C-Suite, Sales, and… Continue reading Find Out How to Make Strategic Customer Engagement a Top Competitive Advantage in 2024

Measure the Top 2 most critical tenets of Customer Engagement – up to 5 members from your organization can take advantage of this free offer!  We’ll share your comprehensive report with observations and recommendations for ways to enhance your strategy as we approach 2024. Complete the form below to receive your personalized link to our… Continue reading Free Offer: Measure Critical Areas of Customer Engagement

Adapted from the book, “ProphetAbility – The Revealing Story of Why Companies Succeed, Fail, or Bounce Back” by Tony Bodoh and Betsy Westhafer. We hear through our paradigms. Test this within your own company by asking a cross-section of employees and leaders to read the same customer story and then tell you what the customer’s challenges were.… Continue reading The Rarest Advantage Resources