Episode #53: A Crucial Step On The Customer Journey: Retention And Churn Management With Tony Sternberg

About Carousel4 actionable analytics1 Advanced Healthcare1 agile mindset1 AI2 AI In Business1 airline company1 annual conference1 appearance1 applied improv1 artificial intelligence2 audiobook1 auditory learner1 automation1 b2b1 B2C space1 Battle Sight Technologies1 Biggest Small Business Problem1 blockchain1 brand experience1 Brand Planning1 Brandcasters1 Brave Thinking Institute1 Build Trust1 building a brand1 building authentic relationships1 Building Client Relationships1 business1 business and leadership1 Business And Technology1 Business Growth1 Business Owners1 business success1 business to government marketing1 business transformation1 buying process1 C-Suites1 Cancellation Experience1 capital1 Capital Challenge1 career journey1 Cash Flow Gap1 Center Of The Universe1 changes1 chatbots1 Churn Management1 Client Advisory Board1 Client Engagement1 Co-Creating Value1 Collaboration1 collaborative approach1 collaborative sales1 commercial content1 Communication4 communication channels1 community3 Company Transformation1 competitive advantage4 conference1 Contradictory Information1 convenience1 Corporate Culture2 COVID1 COVID-19 pandemic2 creativity in crisis1 CRM systems1 cultural leadership1 culture1 customer acquisition1 Customer Advisory Board3 Customer Advisory Board Carousel3 Customer Advisory Boards12 Customer Care2 Customer Centricity1 Customer Engagement5 Customer Engagement Strategies1 customer experience15 customer experience analytics1 Customer Feedback4 customer insights1 Customer Journey Strategy1 Customer Journey Support Model1 customer life cycle1 Customer Loyalty1 Customer Relations1 customer relationship2 Customer Relationships7 customer research2 Customer Retention8 customer reviews1 customer satisfaction1 customer service2 Customer Success3 Customer Support1 Customer Support Operations1 Customer Transformation1 customer-centric1 customer-centric culture3 customer-driven innovation1 Customers6 Data2 data analysis1 data analysisdesign thinking1 data quality1 data security1 Deep Learning1 Deliberate Communication1 Department Of Defense1 design thinking1 desired outcome1 developing lifelong clients1 Digital Business1 digital channels1 Digital Mindset1 digitalization1 Disqualifying Customers1 e-commerce1 Ease Of Use1 eCommerce1 emotional drivers1 empathy1 Employee Benefits1 Employee Culture1 employee experience6 Employees As Customers1 engagement1 Engineering1 enterprise software1 Executive Commitment1 Extreme Customer Centricity1 Face To Face Meetings1 Face-To-Face Customer Culture1 Feedback2 festivalPass1 focus groups1 Freelance Economy1 freight1 frequent flyer program1 Fundbox1 Future Education1 Future Of SAM1 generating value1 global density1 goals1 golden rule plus one1 Good Leadership1 great leaders1 Grow Your Business1 Growth2 Healthcare Services1 healthy customers1 Heavy Lifting6 High Tech Entrepreneurship1 higher-performing teams1 Hiring1 hospitality business1 HR Software1 Human Aspect Of Customer Support1 Human Cloud1 human experience1 human relations1 Human Resources1 ideal customer profile1 identity1 Importance Of Culture1 importance of listening1 improvement1 improving customer experience1 Inc.1 Indico Data1 Infolink-EXP1 information1 innovation2 inspiring action1 Integrative Medicine1 Invest In Yourself1 Investing In People1 IoT Business1 Ivy Slater1 K1 Capital1 key differentiator1 Know Where To Grow1 Know Your Customer1 Know Yourself1 knowing the customer1 Knowing The Patient1 Knowing Your Customer2 language analytics1 Leaders In Crisis1 Leveraging Feedback1 life cycle1 Lifestyle Medicine1 limited offers1 live events1 Logistics4 loyalty program1 Making A Difference1 market1 market analysis1 market penetration1 Marketing Strategy1 military technology1 motivation1 Net Promoter Score1 new orleans1 notes1 omnichannel technology1 online platforms1 online surveys1 operations1 opportunities1 Organizational Value1 Our Services6 outsourcing1 pain points1 Palm Health1 Passion1 Patient Demand1 Patient Relationships1 Perceived Risk1 personal assistant1 Personal Development2 Personal Relationships1 pivoting your organization1 Podcast63 Podcasting1 Podetize1 Portfolio Companies1 Positive Behavior Change1 Private Equity1 process1 Product Approval Process1 Product Creation1 Product Development Cycle1 Product Market Fit1 Professional Employer Organization1 programmer1 Prophetability4 ProsperStack1 Providing Solutions1 Purchase Decision1 Quantitative Personas1 Radial1 Radical Relevance1 Rakuten Super Logistics1 rapid innovation1 re-educating your customers1 relationship-building1 Remote Work1 resilience1 retention1 Revenue1 Risk Mitigation2 Risk Mitigation Sales Process1 roadmap1 robots1 SaaS Industry1 Safest Product Choice2 Sales And Marketing1 Sales Cycle1 Sales Process1 sales team1 Salespeople1 SAMA1 scalability1 Selling Products2 Small Business1 Social Media3 software1 solving customer pain points1 Stakeholder Communications2 Stakeholder Engagement2 Stakeholder Relations1 stakeholders1 strategic account management1 Strategic Account Management Association1 Strategic Thinking1 subscription model1 subscription service1 success in leadership1 success plans1 supply chain1 Taking Action3 tech company1 technology1 technology commercialization1 Technology Sector1 Technology Transformation1 Telehealth2 Telemedicine1 The Congruity Group1 The Spark Virtual Campus1 thought leadership1 transformation2 Transformation Economy1 transparency1 Transportation And Logistics1 Treating Your Employees Right1 Trusted Partner1 understanding the customer1 Understanding Your Customer1 Unfiltered Listening1 user experience1 value propositions1 values1 variables1 Virtual Teams1 Voice of the Customer2 voice talent1 What We Know to Be True7 Why Companies Fail1 word of mouth advertising1 work ethic1 Workplace Culture2 zoom1