Scott Koorndyk

“The Congruity Group’s Customer Engagement Assessment was incredibly valuable to my organization. We serve a wide variety of customers, so we’ve struggled to develop consistent outreach and engagement strategies. The Customer Engagement Assessment, and Congruity’s insightful review of our operations, gave me clarity around our weak points, and an actionable set of recommendations for improvement. We are seeing immediate results…and recommend The Congruity Group to anyone looking to transform their customer approach.”