Marge Murphy

“As a service organization, customer retention is extremely important. I was looking for a tool that would challenge us to rethink our strategy. By taking Congruity’s Customer Engagement Survey we were delivered just what I was looking for!

The assessment defined areas of strength but more importantly opportunities for improvement. The results clearly stated observations and recommendations which enabled my team to develop an action plan. I highly recommend this for any organization looking to either start or improve customer engagement.”