The experienced team at Conguity lives by our core value that we exist to serve our clients well. With exceptional customer engagement experience across the entire team, you can be assured that you will have the finest program managers and strategists flawlessly designing and executing your customer engagement initiatives. We are passionate. We are committed. And we are 100% focused on delivering an extraordinary ROI.
Leveraging the experience of seasoned industry experts, The Congruity Group helps organizations design and execute meaningful conversations that propel our clients toward accelerated growth and increased customer retention.
Our In-person and Digital Customer Advisory Boards help ensure market alignment while providing valuable peer-to-peer engagement, all leading toward deeper more trusted customer relationships.
The Congruity Group is the proud recipient of two prestigious awards: the Regional Torch Award and the International Torch Awards for Ethics and Integrity. This local and international recognition demonstrates that our team of highly principled professionals is adhering to the core principles the company has set forth and are dedicated every day to doing what’s right for our customers and for each other.
Role: Chief Customer Officer
Areas of Expertise: Project Management, Operations Leadership, Executive Leadership, Lean Process Improvement
Career Highlights: Executive leadership in home-based services through the Pandemic and Post pandemic environment, Using relational leadership and coaching to develop managers and directors in accomplishing their aspirations.
Personal Interests: Spending time with my husband and two children. We are sports fanatics and can find us watching a sporting event most any day of the week. Love to travel anywhere tropical.
Your Nearest and Dearest Charitable Causes: MS Association, NAMI
What I love about business: Connecting people around a goal and seeing each person bring their strengths to the table. Helping businesses find solutions and navigate every changing industry.
Why Congruity? I am inspired by the work that Betsy and the team is doing. I had to join! The culture at Congruity is like none I have seen before and was contagious. It is work that makes you excited to get up each morning and build new relationships each day.
Role: Director, Operations
Areas of Expertise: Process Improvement, Sales Support, Marketing Management
Career Highlights: Nominee for The J. Willard Marriott Award of Excellence, Associate of the Year at the Kingsgate Marriott Conference Center, being promoted twice while I was on my honeymoon (I like to call it my super promotion!).
Personal Interests: Gardening, puzzles, showing my kids how beautiful this world of ours is, my two cats, and going on dates with my husband.
What I love about business? I have always enjoyed working with numbers and working in customer service. From scanning groceries as a teenager to working in the B2B sector, knowing my customers and clients succeed due in part to my efforts is truly rewarding work.
Your Nearest and Dearest Charitable Causes: International Rett Syndrome Foundation, SISCA, and mikeroweWORKS Foundation
Why Congruity? B2B companies have special relationships in that they are working together to help their end users. When B2B companies work hand in hand they can see spectacular growth. Congruity is such a great partner in fostering these relationships and I love being part of that growth and success.
Role: CEO and Owner
Areas of Expertise: Customer Engagement, Entrepreneurship, Leadership
Career Highlights: My most meaningful career highlight so far was receiving the BBB International Torch Award for Ethics. The same year, I received the Dayton Chamber/WinSupply Entrepreneurial Excellence Award. In addition, I’ve co-authored two books, hosted a podcast, and above all, built an extraordinary team of brilliant people who eat, sleep, and breath the work we do at Congruity on behalf of our clients.
Personal Interests: Family. Boating. Hiking. Being outside every chance I get. Oh, and family. (It truly deserves two mentions.)
What I love about business: I just love that business people have the power to grow world economies, create something from nothing, engage globally, and provide products and services that help people and companies thrive.
Why Congruity? My inspiration every morning is helping our clients grow. That is our mission here at Congruity, and it drives everything we do. As cliché as it may sound, our success is not only the success of our clients, but the success of our clients’ clients. As the leader of this organization, clients have my personal promise that we will always do everything we do with the goal of standing by their side to achieve their vision of outrageous success.
