Customer Engagement Assessment and Score


The Customer Engagement Assessment examines eight critical areas of B2B customer engagement and the impact of your existing strategy and management. You will receive engagement scores for each of eight focus areas, as well as a comprehensive Customer Engagement Score that measures the effectiveness of your current approach. Taking this assessment and putting a strategy around the results will create an extreme competitive advantage.

Included in the Customer Engagement Assessment:

  • Comprehensive Customer Engagement Score
  • Engagement Scores for each of the eight focus areas
  • Customized Report of Findings, including Observations and Recommendations
  • 30-minute complimentary review of your results with a Congruity Engagement Strategist



Complete our Customer Engagement Assessment and receive your baseline scores as well as an in-depth report of observations and recommendations. In addition, you have the opportunity to review your results with a Congruity Customer Engagement Strategist. Please allow 1-2 days for results to be processed.

*Please note PayPal transactions will appear as The Congruity Group.


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