The Customer Engagement Assessment examines eight critical areas of B2B customer engagement and the impact of your existing strategy and management. You will receive engagement scores for each of eight focus areas, as well as a comprehensive Customer Engagement Score that measures the effectiveness of your current approach. Taking this assessment and putting a strategy around the results will create an extreme competitive advantage. Included in the Customer Engagement Assessment:
  • Comprehensive Customer Engagement Score
  • Engagement Scores for each of the eight focus areas
  • Customized Report of Findings, including Observations and Recommendations
  • 30-minute complimentary review of your results with a Congruity Engagement Strategist