Episode #36: Deepening Customer Relationships By Going Beyond NPS With Chris Kuenne

On this episode, Chris Kuenne joins Betsy and Tony to share his 30+ year journey that started at Johnson & Johnson as a Franchise Marketing Director.

Episode #35: Understanding Customer Expectations With Nicole Glenn

Nicole Glenn joins the podcast to describe her career path from the retail industry to a passionate entrepreneur and owner of Candor Expedite,

Episode #34: Customer Centricity And Jobs To Be Done With Jay Haynes

Join us for a conversation with Jay Haynes, CEO of thrv, the first and only jobs-to-be-done product management software, which is based upon the foundational work of Clayton Christensen

Episode #33: How One Company Is Changing The Customer Experience In A $200B Industry With Ed Vincent

Meet Ed Vincent, founder of festivalPass, the world’s first live events subscription service across music, film, food and wine, sports, theater, tech innovation and more

Episode #32: Chatbots With Brains With Peter Voss

We’ve all been there. The aggravation of calling into a customer service line with a problem that you have to explain over and over again, wasting your time and energy

Episode #31: Nurturing Human Connection During The Rise Of Automation With Lucas Liu

Lucas is the Co-Founder and CEO of INFI, a tech company that specializes in mobile apps, point-of-sale kiosks, and marketing services for QSR & Franchises.

Episode #30: Top-Down Strategic Customer Success With Kim Moceri

Kim Moceri joined Francisco Partners Consulting in 2020 and is an Operating Partner with a focus on Customer Success and Professional Services.

Episode #29: A Look Back and A Look Ahead With Betsy Westhafer And Tony Bodoh

Listen into this episode with two brand new guests – Betsy and Tony! As two CEOs, they dive into what has driven their careers and businesses forward

Episode #28: The #1 Way To Grow Your Business With Kristy Knichel

Business growth is unattainable if you don’t engage with the very people that drive it: the customers. Kristy Knichel is a 24-year veteran of the transportation and logistics industry who understands that

Episode #27: The GigCX Transformation Away from Traditional Customer Service With CEO Roger Beadle

In this episode, Tony and Betsy speak with Roger Beadle, CEO and co-founder of Limitless Technology, a customer experience business dedicated to changing the way you view the traditional customer service model.