Episode #46: Revealing Blind Spots In Customer Experience With Gal Oron

Meet Gal Oron. Gal is a self-described normal person who got to where he is with a lot of hard work and constant improvement. Whether it’s on the basketball court or in the office

Episode #45: Creating Transparency In Customer Conversations With Richard White

Transparency across the organization – it’s something every business strives for, but few master. Customer conversations or feedback is

Episode #44: Aha! Uncovering Customer Insights With Darshan Mehta

Darshan Mehta’s time and passion for research goes back to the 1990s, when he became interested in case studies and customer research.

Episode #43: Helping Your Customers Do Their Jobs In A More Fulfilling Way With Slater Victoroff

Slater Victoroff never thought he would grow up to be an entrepreneur, even though he was exactly that from an early age

Episode #42: The Next Big Focus: The Buyer Experience With Ross Rich

Ross Rich was part of an outdated industry running the same playbook from 30 years ago. A move across the country landed him

Episode #41: Mastering Key Account Management With Alex Raymond

Alex joins Betsy and Tony to talk about proper key account management. He shares his entrepreneurial journey and what he refers to as the “classic startup pivot”

Episode #40: The Business Value Of Driving Customer Behavior With Howard Tiersky

Howard Tiersky, CEO and Founder of FROM, The Digital Transformation Agency has been working on big brands’ digital strategies before they were even on the internet.

Episode #39: Understanding Your Company Vision And Scaling Your Business With Jacqueline Gamblin

During this episode, Jackie talks to Betsy and Tony about her unexpected path to owning a successful Information Technology solutions company.

Episode #38: Positive Behavior Change With Lesley Bielby

Lesley Bielby is back. She recently returned to creative marketing agency, DiMassimo Goldstein (DiGo), for the third time in her career.

Episode #37: How One Company’s Key Differentiator Will Bring Them 10X The Brand Impact With Eddy Badrina

Betsy and Tony talk to Eddy Badrina about building his business and making a positive impact. Eddy has humbly worked his way from the George W